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Helping Sells Radio

Helping Sells Radio is the enterprise software podcast about helping customers discover, adopt, and thrive using your software. Host Bill Cushard talks to experts in software adoption, customer success, sales, marketing, customer training, and more. Subscribe and listen to get insider tips for leveraging "strategic generosity" to grow your software business. Brought to you by ServiceRocket Media.
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Now displaying: Page 1
Mar 13, 2019

Donna Weber, President of Springboard Solutions, is back on the show to pile on the bone picking with too many software companies that don't listen to their customers. This is especially true during and sooner after the handover from sales to service. Donna argues that marketing and sales organizations are good at leading customers through a buying journey, and that when a deal closes, there is no equivalent or leading going on in services. Well Donna is leading the charge to change that by helping companies create orchestrated onboarding meant to bring internal teams together and lead the customer through the success journey. 

Donna's blog posts we talked about:

Donna's company (Springboard Solutions): https://www.springboardin.com/

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