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Helping Sells Radio

Helping Sells Radio is the enterprise software podcast about helping customers discover, adopt, and thrive using your software. Host Bill Cushard talks to experts in software adoption, customer success, sales, marketing, customer training, and more. Subscribe and listen to get insider tips for leveraging "strategic generosity" to grow your software business. Brought to you by ServiceRocket Media.
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Now displaying: August, 2019
Aug 22, 2019

I have two questions for you? First, if you wanted your customers to love you, what would you do? Would you call them more? Improve your service? Introduce them to others? Second, if you wanted your employees to love you what would you do? Get to know them at a personal level? Promote them? Pay them more? Help them advance in their career? In this episode of Helping Sells Radio, I talked to Steve Farber about his new book,  Love is Just Damn Good Business: Do What You Love, In The Service of People, Who Love What You Do. Your first reaction might be a little like mine, "Customer love? Really?" Until you think about the questions above. That changes things. Those questions take a touchy feely topic and provides a way to think about operationalizing love as a business process. Steve shares several stories that demonstrating how much a business can improve results using love as a discipline. 

Learn more about Steve: 

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com

Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts:

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Aug 18, 2019

Becky Flint, co-founder and CEO of Dragonboat.io, joins Nice Work to talk about how to bring strategy and execution together in the product development lifecycle using a process called Responsive Portfolio Program Management (Responsive PPM). Dragonboat has a tight integration with Jira, and if Jira represents the execution cycle, Dragonboat represents the strategic cycle. We dive deep into Responsive PPM and how it can help product teams deal with the onslaught of competing priorities that they deal with every day... and keep their sanity.

Learn more about Becky and Dragonboat.io

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com

Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts:

Apple Podcasts

Stitcher

Spotify

Follow us on Social Media:

ServiceRocket

YouTube

Twitter

Facebook

Linkedin

Instagram

Bill Cushard

Twitter

Linkedin

Instagram

Tell us what you think of Helping Sells Radio

We'd love it if you'd:

  1. Write a review where ever you get your podcasts.
  2. Tweet us using the hashtag #HelpingSells.
  3. Comment below.

Thank you for listening to the show.

Aug 14, 2019

Product demos are broken. They are either a 60 minute feature dump or completely ignore the buyer's needs. We've all been on demos like that. Some of us might have even delivered demos like that. Well, not us. Other people. What makes all of this worse is that most companies hold their demos hostage behind a form, leaving potential buys to ask themselves, "Do I give them my email address and phone number so they can hound me for 2 months so I can see a 60 minute feature dump?" Customer wish they could just do a little self-demoing. They want to learn. And they want to learn on their own terms. Why don't we help them do that. Greg Dickinson, founder and CEO of Omedym, helps us understand how we can help our customers buy with self-demos. Free the demo and help your buyers at the same time. 

Learn more about Greg:

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com

Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts:

Apple Podcasts

Stitcher

Spotify

Follow us on Social Media:

ServiceRocket

YouTube

Twitter

Facebook

Linkedin

Instagram

Bill Cushard

Twitter

Linkedin

Instagram

Tell us what you think of Helping Sells Radio

We'd love it if you'd:

  1. Write a review where ever you get your podcasts.
  2. Tweet us using the hashtag #HelpingSells.
  3. Comment below.

Thank you for listening to the show.

Aug 11, 2019

Keith Mattes, senior program manager / Gainsight administrator at Pearson, joins Helping Sells Radio to talk about how reduce support case resolution connecting Jira and Salesforce. Along the way, he also broke down silos by connecting development teams with customer support teams. He did this in the face of organizational resistance. As in most organizations, there are barriers to trying new things, especially connecting systems and integrating data across them. On the journey to overcome this resistance, Keith asked a lot of questions, questioned the status quo (politely, we might add), and got Jira and Salesforce connected. There is a lesson here in challenging the status quo with questions...it helped that Keith was new to the teach and could ask the "Huh" and "Why" questions that most people, who have been on a team a long time, can be afraid to ask. But this is how change is done. 

Keith used ServiceRocket's Connector for Salesforce & Jira to do this, you can learn more about one the Atlassian Marketplace. 

Learn more about Keith:

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com

Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts:

Apple Podcasts

Stitcher

Spotify

Follow us on Social Media:

ServiceRocket

YouTube

Twitter

Facebook

Linkedin

Instagram

Bill Cushard

Twitter

Linkedin

Instagram

Tell us what you think of Helping Sells Radio

We'd love it if you'd:

  1. Write a review where ever you get your podcasts.
  2. Tweet us using the hashtag #HelpingSells.
  3. Comment below.

Thank you for listening to the show.

 

Aug 7, 2019

Chad Sanderson has been leading sales and marketing teams to success for over 20 years through his proven and predictable ValueSelling Framework. Chad, who has been named a Top 5 Emerging Training Leader, has worked in sales, built teams, and achieved targets -- both within organizations and as a consultant. He cuts through the outdated, theory-based “fluff” so often attributed to sales training, and gets down to the nitty-gritty with a raw, no-BS perspective to look at what is working, what’s not working, and where there may be opportunities to drive predictable revenue growth through sales optimization. 

Learn more about Chad: 

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com

Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts:

Apple Podcasts

Stitcher

Spotify

Follow us on Social Media:

ServiceRocket

YouTube

Twitter

Facebook

Linkedin

Instagram

Bill Cushard

Twitter

Linkedin

Instagram

Tell us what you think of Helping Sells Radio

We'd love it if you'd:

  1. Write a review where ever you get your podcasts.
  2. Tweet us using the hashtag #HelpingSells.
  3. Comment below.

Thank you for listening to the show.

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